Journal of Resource Management and Decision Engineering In Press 2027 05 01 Designing a Shared Value Creation Model Based on Electronic Services in Semnan Province Electricity Distribution Company Designing a Shared Value Creation Model Based on Electronic Services in Semnan Province Electricity Distribution Company 1 14 EN Journal Article 2026 03 01 <p class="Abstract"><span lang="EN-GB" style="letter-spacing: -.2pt;">In the digital era, companies use electronic services to access global markets, provide higher-quality services, deliver organizational services, communicate with clients, and create shared value. Accordingly, the present study was conducted with the aim of presenting a shared value creation model based on electronic services in Semnan Province Electricity Distribution Company. The present study employed a qualitative approach. In this regard, the grounded theory method was used to identify the model factors in Semnan Province Electricity Distribution Company. Finally, the necessary strategies and recommendations were proposed to improve shared value creation based on electronic services in Semnan Province Electricity Distribution Company. Based on the grounded theory findings, 98 indicators and 25 subcategories within six main categories—causal conditions of shared value creation based on electronic services, attention to the phenomenon of shared value creation based on electronic services, intervening conditions of shared value creation based on electronic services, contextual conditions of shared value creation based on electronic services, strategies for shared value creation based on electronic services, and outcomes of shared value creation based on electronic services—constituted the components of the model. Based on the findings, in Semnan Province Electricity Distribution Company, the intervening conditions affect the causal conditions, and the causal conditions affect attention to shared value creation based on electronic services. On the other hand, the intervening conditions directly affect the strategies.</span></p> https://www.journalrmde.com/index.php/jrmde/article/download/376/395